Our cross-border eCommerce logistics solution from Europe to Portugal

Made easy. Simply because we take care of everything.

Let’s open the parcel of Portuguese opportunities!

The Portuguese consumers appreciate retailers which understand their culture and lifestyle. Bringing global fashion trends closer to them in a timely manner is our mission. 

How about working together on exceeding customer expectations?

What can you expect from our solution to Portugal? 

  • Minimum transit times via our Frankfurt eCommerce hub
  • 2 days delivery from warehouse to the final Portuguese  consumer
  • API integration in one click
  • Parcel level tracking
  • Customer service
  • Returns handling

Our Portugal cross-border eCommerce logistics solutions in a nutshell.

  • Warehouse pick-up

    • Warehouse pick-up

    We optimise the collection of shipments from your warehouse(s) and determine the pick-up frequency based on your volume and requirements to minimise turnaround and transit times.

    We ensure a smooth and seamless transfer from your warehouse(s) to our Frankfurt eCommerce hub. Every step of our logistics chain is optimized to ensure efficient delivery of each parcel.

  • Frankfurt eCommerce hub

    • Frankfurt eCommerce hub

    Your parcels arrived in our hub. Now what? 🙂 

    We love sorting parcels and getting them as fast as possible out to their next destination. The automatic sorter is suitable for the complex handling of large volumes of parcels in a high-efficiency environment, meeting the requirements for tight delivery schedules and quick turnaround times.

    The sorter can simultaneously serve more than 20 destinations, handling more than 5,000 parcels per hour, based on our own in-house developed sorting logic. We built flexibility to adjust sorting to your needs.

  • Air Transport

    • Air Transport

    We love flying! 🙂

    With multiple daily flights from Frankfurt to Portugal, we benefit from a fully flexible schedule. The handover to the last-mile carrier takes place on the same day as the arrival of the eCommerce packages in Portugal.

  • Last Mile

    • Last Mile

    Your parcels are in Portugal!

    We are dedicated to ensuring that your packages are delivered efficiently and securely to any location in Portugal.

    As part of our service, we attempt to deliver your package twice. In case the first delivery is unsuccessful, for instance, if the recipient is unavailable, we will make a second delivery attempt. If we are unable to deliver your package successfully after two attempts, we will get in touch with you (the retailer) to discuss other solutions.

  • Returns

    • Returns

    Parcel returns is part of our modular product. We offer the same flexibility in our service as all the other modules. We offer an added-on “Open Box” solution, before transporting your parcels back to the warehouse.

    > How long will it take for parcels to reach the final destination?                

    Parcels take approximately two days to reach its destination from the moment it arrives in our eCommerce hub located in Frankfurt to its final address in Portugal. For more precise information about delivery times, our customer service team provides weekly status reports if needed.

    > What is the process for tracking and tracing my shipments?            

    We are API-integrated with all our suppliers in the supply chain. If you require up-to-date tracking information about your parcels, you may receive push notifications, and you can contact our customer service team for further assistance.

    > Do we offer cash on delivery in Portugal?      

    Yes, we provide the option of cash on delivery in Portugal. We understand the significance of a smooth delivery experience, and hence, we offer retailers the ability to include this payment option. Our last-mile provider will ensure that the payment is processed correctly, and the package is delivered to the end consumer without any difficulty.

    Let us help you with shipping eCommerce parcels into Portugal.

    Please contact us, and let’s pack a deal! 

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