Your cross-border business has never been easier.

Simply because we take care of everything.

Processes, prices, packages – fits!

All processes in our logistics chain and for each individual package are perfectly coordinated to meet the requirements of modern eCommerce.

Customized eCommerce solutions:

  • Door-to-door services
  • Fastest possible delivery to the end customer
  • Minimum transit and handover times
  • Seamless tracking of the individual package
  • Prices per package
  • Integration of different transport service providers
  • State-of-the-art transport management system
  • Return handling

Our solutions at a glance.

  • Supplier
  • Supplier

    We coordinate the collection of your shipments. As manufacturer or dealer you only have to provide the goods. With our integrated logistics concept, you can concentrate fully on your core business. At the same time you benefit from our experience in special eCommerce logistics.

    With your store, you can offer your products permanently or temporarily in stores without having to operate your own production or expensive warehousing.

  • Warehouse
  • Warehouse

    With the transfer from your warehouse we guarantee efficient and frictionless transfer to the air cargo logistics. All processes in our logistics chain are optimally coordinated for each individual package.

  • First Mile
  • First Mile

    Our worldwide network of partner companies takes care of delivery to the largest network of airport stations in Europe. Cut-off times can be optimized and turnaround or transit times minimized by coordinating with current flight information.

  • Customs Clearance Export
  • Customs Clearance Export

    We also use the Lufthansa Group’s expertise in customs matters. Our sister company Customs Broker GmbH has answers to all questions from A for export accompanying document to Z for customs services. Thanks to our DDP (delivery duty paid) solution, online purchases are also possible without any problems for cross-border transactions.

  • Origin Airports
  • Origin Airports

    Our integration at the departure airports enables fast and uncomplicated handling of all shipments. Especially at our European hubs, of course: BRU, FRA, MUC, VIE, ZRH. In addition, we have automated the handling in such a way that all requirements for modern eCommerce fulfillment are met: Scanning, sorting and X-Ray systems are designed for single item handling.

  • Air Transport
  • Air Transport

    No shipment is faster than transport by air. This makes us faster than traditional shippers and always cheaper than courier services. Thus your product reaches customers worldwide in a maximum of 5 days or intracontinental even in a maximum of 2 days.

    Exclusively heyworld is the only provider who can access all capacities of the Lufthansa Group and partner airlines. Not only “normal” cargo volume can be booked, but also cargo space on routes which is otherwise only available to passengers flying with you.

  • Destination Airports
  • Destination Airports

    Together with our partner airlines, we fly daily to more than 300 destinations in over 100 countries. At all airports, eCommerce is responsible for disproportionate growth with a forecast rate of 12% (2020). The corona pandemic has further accelerated the importance of air freight shipments.

  • Customs Clearance Import
  • Customs Clearance Import

    We are also there for you during the import. We clarify questions regarding customs clearance for Cross-Border eCommerce (CBEC) and hand over the goods at the places and times defined by you.

  • Distributon Center
  • Distributon Center

    With fast aviation solutions and a worldwide network of partners, we guarantee delivery within a maximum of 5 days. Intracontinental we regularly need no more than 2 days.

  • Last Mile
  • Last Mile

    By combining over 250 intercontinental flights daily as well as with our partners on the last mile, we guarantee worldwide delivery in a maximum of 5 days.

    Tell us where we can deliver to: Warehouse, distribution center or directly to the front door of your customers.

  • Returns
  • Returns

    Together with you we will find customized return solutions for your business. We check goods, take care of customs and send returns back to the customer just as quickly as before.