Enabling
cross-border
eCommerce

Logistics

heyworld is your digital logistics partner in the eCommerce business.
We are the only provider combining worldwide airfreight services with all services that are necessary for fast, reliable and inexpensive shipment of your goods.
So your online business also benefits from our limitless solutions.

Our transport chain. Seamless.

Solutions from A to Z

Our service portfolio spans the entire the entire supply chain. All you need to do is select the appropriate modules.
Whether you want to pick up goods, clear customs or send parcels to end customers. heyworld is your reliable partner from the first to the last mile. And of course everywhere in between.

  • Supplier
  • Supplier

    We coordinate the collection of your goods. In Vienna, Warsaw or Washington.

  • Warehouse
  • Warehouse

    We organize the logistics to and from your warehouses. In Paris, Prague or Paderborn.

  • First Mile
  • First Mile

    We take over your goods. By Sprinter or articulated lorry.

  • Customs Clearance Export
  • Customs Clearance Export

    We clarify all questions regarding customs for Cross-Border eCommerce (CBEC). From A for export accompanying document to Z for customs service.

  • Origin Airports
  • Origin Airports

    Whether export from Asia, America or Europe. For your shipments we are always there where you need us. Especially at our European hubs: BRU, FRA, MUC, VIE, ZRH.

  • Air Transport
  • Air Transport

    Faster than traditional service providers and cheaper than courier services. Your product will reach customers around the world in a maximum of 5 days. Intra-continental we even need no more than 2 days for delivery. And in most cases we are even over on time.

  • Destination Airports
  • Destination Airports

    Together with our cooperation airlines, we fly to more than 300 destinations every day. Most of them even several times a day.

  • Customs Clearance Import
  • Customs Clearance Import

    We clarify all questions about customs clearance for cross-border eCommerce (CBEC). From A for export accompanying document to Z for customs service.

  • Distributon Center
  • Distributon Center

    With fast aviation solutions and a worldwide partner network, we guarantee delivery in a maximum of 5 days.

  • Last Mile
  • Last Mile

    We deliver wherever you want: interim storage, distribution center or directly to your customers’ front door.

  • Returns
  • Returns

    Returns are commonplace in eCommerce. Tailor-made cross-border return solutions are just as natural for us.

    Countless. Your benefits.

    Premium-Services for eCommerce.

    At economy rates.

    heyworld is the digital startup within the global Lufthansa Cargo Group. With five hubs in Europe and handling processes specially tailored to eCommerce logistics, we guarantee optimized transit and throughput times for your shipments at minimal costs.

    Contact persons
    Price
    Modules
    Track and Trace
    Speed
    Capacities
    Interfaces
    Dangerous goods
    Hub-Management

    Well rounded. Our benefits.

    Well rounded. Our benefits.

    Contact persons

    One contact for all your questions about Cross-Border eCommerce. For example, contact persons for customs questions are available to you at any time. No matter whether you need individual solutions for delivery duty paid (DDP), communication with customs authorities or digitalized customs processing.

    Contact persons

    Price

    Our pricing model is transparent and customizable. You choose the right service. Then, our prices include everything: taxes, fees and handling charges. There are just no unpleasant surprises.

    Price

    Modules

    All services come from one source. You simply select the appropriate modules from the entire range of services. After all, you should only pay for your individual needs.

    Modules

    Track and Trace

    For us eCommerce means seamless track and trace of every single package - even during the flight. So you and your customers always have a precise overview of your shipments.

    Track and Trace

    Speed

    No transport is faster than air freight. As part of the Lufthansa Group, we use the entire network of the largest airline group in Europe. Our processes are just as fast and adapted to eCommerce. This means express deliveries without any additional costs for you.

    Speed

    Capacities

    As part of the Lufthansa Group, there are no limits to the global shipping of your packages. Every day, we fly to over 300 destinations worldwide in passenger and cargo aircraft. With unparalleled access to cargo capacity.

    Capacities

    Interfaces

    As a digital shipping expert we can integrate seamlessly into your online store, your ERP or shipping software via API connection.

    Interfaces

    Dangerous goods

    heyworld also takes care of the transport of dangerous goods for your online business. The correct handling of dangerous goods, appropriate equipment and regular training of our employees are a matter of course for us.

    Dangerous goods

    Hub-Management

    With an automated logistics hub at Frankfurt Airport, we cover every shipment volume. This enables us to react flexibly to fluctuations in your eCommerce business. Fully integrated into the airport processes, we achieve minimum transit and throughput times.

    Hub-Management

    Unprecedented.

    The challenges of our customers.

    Our mission: to make worldwide eCommerce trade possible.

    Our vision: to overcome borders with fast and inexpensive transport solutions.

    Because the needs are as individual as our customers, so are our customized cross-border eCommerce (CBEC) solutions.

    Limitless. Our network.

    Only with heyworld can you benefit from complete access to all flight capacities of the Lufthansa Group. Exclusively, you can also use flights on which no other cargo is transported.

    This gives you a triplet of more: more possibilities, more than 300 destinations worldwide daily as well as more reliability for your deliveries.

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    Transports in "bellies" of passenger aircraft

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    Destinations worldwide

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    Flights/ week with exclusive heyworld capacities

    Our partner.

     

    The airlines of the Lufthansa Group and partner airlines.

    Responsible. Sensible. Valuable. Your new job.

     

    heyworld is the digital startup within the global Lufthansa Cargo and specialized in eCommerce transports.

    Our young team is specialized in organizing global trade efficiently and reliably. Agile, dynamic and full of freedom, each individual ensures that the ideas and wishes of our customers are implemented in an uncomplicated manner.

    We combine our start-up culture with the experience and support of the Lufthansa Group. Always with the goal of not only satisfying our customers, but inspiring them.

    Essential. Ressources.