American consumers are always looking for the next trend, and Europe is the answer. We offer what American consumers want – 5 days delivery from Europe to the USA.
How about working together on exceeding customer expectations?
Parcels take approximately five days to reach its destination from the moment it arrives in our eCommerce hub located in Frankfurt to its final address in the USA. For more precise information about delivery times, our customer service team provides weekly status reports if needed.
We are API-integrated with all our suppliers in the supply chain. If you require up-to-date tracking information about your parcels, you may receive push notifications, and you can contact our customer service team for further assistance.
Yes, we offer zone-skipping solutions via JFK and LAX airports. The zone-skipping process already starts in our Hub in Frankfurt, where we sort the parcels into two groups, with the final destinations being New York and Los Angeles. After flying them over to these destination airports, they will be transferred to our customs clearance partner, who carries out the import customs clearance. After the parcels are imported, they will be handed over to the warehouse of our logistics partner in the US, who ensures that the shipments get to the regional parcel centers. The last step is the final delivery to the consignee.