 Frequently Asked Questions

1. Where can I get more information about my package?

Please contact the online shop from where you bought the items. Alternatively, read the instructions provided via email once you placed the order, or log into your account on the online shop website.

2. Can I change my address?

Once the package is on its way, it is unfortunately not possible to change the address.

3. Can I redirect my parcel to a neighbor or parcel shop?

Please check if this option is available on the website of the last mile carrier. More information, can be found once you paste the tracking number in the ‘Tracking ID’ field.

4. Where is my shipment?

Please enter your tracking number in the “Tracking ID” field.

5. How can I return my package?

Please use the return label that was supplied by the online shop.