How can luxury retailers improve their Cross-Border eCommerce presence? 

As the consumer behavior changed drastically in 2020 (mainly due to the covid-19 pandemic), the shift to eCommerce has been clearly visible. But not all retailers were able to successfully set foot in the fast-paced industry. The magazine vogue business observed that especially luxury brands are lacking behind with their online presence. With many new markets emerging (e.g., in China) the demand to shop for luxury items has shifted. Especially millennials from Mainland China, shop both at home and overseas, and are one of the main drivers of the global luxury market (source: statista). So far, a large number of businesses has not yet prepared to shift to eCommerce or do not have an eCommerce presence in selected markets at all.

In the meantime, heyworld took it upon themselves to carefully observe the luxury eCommerce market and develop a cross-border eCommerce solution for the luxury businesses that strive to enter new markets, therefore distributing their luxury items to premium customers in China, Europe and North America.

heyworld observed that a fast and foremost reliable delivery of items is of crucial importance for luxury retail consumers. Services that heyworld can offer therefore include:

• Service quality of 97%
• Parcel delivery insurance
• Delivery duty paid
• End to end tracking

Additionally, heyworld offers a door-to-door logistics solution based on air transportation. Through our link to the Lufthansa Group and Lufthansa Cargo network, we ensure frequent departure times from our global hubs to deliver your parcels.

Fast and reliable delivery are key aspects in heyworld’s business model. Custom processes for the export and import as well as expertise on logistics markets in Asia, Europe and North America are basic services that we offer.

All services heyworld offers are based on a modular service. That means that you can choose what specific services best suit your business.

Reach out to our sales team today to learn more about our cross-border eCommerce luxury logistics solution!